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Terms and Conditions

1. INTRODUCTION

These Terms and Conditions (“Terms”) govern your use of the For Sneaker Heads (FSH) website, services, booking platform, and any related transactions.

By accessing our website, booking our services, submitting your sneakers for cleaning or restoration, or purchasing products from us, you agree to be legally bound by these Terms.

If you do not agree with these Terms, you should not use our services.

2. BUSINESS DETAILS

Business Name: For Sneaker Heads (FSH)

Address: 21 Stinkwood Lane, Riverwood Eco Estate, East London, Eastern Cape 5208

Website: www.forsneakerheads.co.za

Contact Number: 078 820 0025

Email: info@forsneakerheads.co.za

3. DEFINITIONS

For purposes of these Terms:

“Customer”, “you”, or “your” means any person using FSH services.

“Sneakers” or “Items” means footwear submitted to FSH for cleaning, restoration, treatment, or related services.

“Services” means sneaker cleaning, restoration, protection, collection, delivery, and related services offered by FSH.

“Website” means www.forsneakerheads.co.za.

4. SERVICES PROVIDED

FSH provides professional sneaker cleaning and care services, including:

  • Sneaker cleaning

  • Deep cleaning

  • Restoration treatments

  • Material-specific care

  • Deodorising treatments

  • Protection treatments

Collection and delivery services where available

Our service packages include:

Daily Fresh — R120

Designed for routine sneaker maintenance.

The Sneaker Head — R170

A deeper cleaning service for sneakers requiring additional attention.

Premium Sneaker Head — R250

A premium treatment service for high-value, special, or heavily worn sneakers.

FSH reserves the right to recommend an alternative service level after inspecting the sneaker.

5. BOOKINGS AND APPOINTMENTS

Customers may book services through:

  • The FSH website

  • WhatsApp

  • Telephone

Other approved communication channels

A booking is only confirmed once:

  • Required information has been provided; and

  • Payment arrangements have been confirmed.

Customers must provide accurate information when making bookings.

6. PAYMENT TERMS

Payment must be made through approved payment methods provided by FSH.

Accepted payment methods may include:

  • Online payment gateways

  • Electronic funds transfer

Other approved payment methods

FSH reserves the right to withhold completion or return of sneakers until payment has been received.

Prices displayed on the website are subject to change without notice.

7. SNEAKER INSPECTION AND CONDITION DISCLOSURE

Customers acknowledge that sneakers may have:

  • Existing damage

  • Weak stitching

  • Material deterioration

  • Colour fading

  • Previous repairs

  • Structural weaknesses

FSH will inspect sneakers before treatment, where reasonably possible.

Customers must disclose any known issues before cleaning begins.

8. CLEANING AND RESTORATION DISCLAIMER

While FSH applies professional cleaning methods and care standards, customers acknowledge that:

  • Not all stains can be completely removed

  • Some materials may react differently to cleaning processes

  • Colour restoration results may vary

  • Older sneakers may have permanent damage

  • Restoration outcomes cannot be guaranteed

FSH will not be responsible for damage caused by pre-existing conditions, manufacturer defects, age deterioration, or material failure.

9. MATERIAL-SPECIFIC RISKS

Certain materials require specialised treatment, including:

  • Suede

  • Nubuck

  • Leather

  • Canvas

  • Limited edition sneakers

  • Vintage footwear

Customers acknowledge that certain treatments carry inherent risks and agree that FSH will apply reasonable professional care.

10. TURNAROUND TIMES

Estimated turnaround times are communicated during booking.

Typical turnaround may vary depending on:

  • Service selected

  • Sneaker condition

  • Workload

  • Material requirements

  • Restoration complexity

FSH will make reasonable efforts to meet estimated timelines, but does not guarantee exact completion dates.

11. COLLECTION AND DELIVERY SERVICES

Where collection and delivery services are available:

Customers must provide accurate collection and delivery details.

FSH is not responsible for delays caused by:

  • Incorrect customer information

  • Third-party courier delays

  • Unforeseen circumstances

Customers are responsible for ensuring someone is available to receive returned sneakers.

12. CUSTOMER RESPONSIBILITIES

Customers agree to:

  • Provide accurate information

  • Submit genuine ownership of sneakers

  • Remove personal belongings from sneakers before submission

  • Communicate special requirements clearly

  • Collect or receive completed orders within agreed timelines

  • FSH is not responsible for items left inside sneakers.

13. ABANDONED ITEMS

If sneakers are not collected or delivery cannot be completed after reasonable attempts:

FSH reserves the right to charge storage fees.

Uncollected items may be handled in accordance with applicable law after reasonable notice has been provided.

14. REFUNDS AND CANCELLATIONS

Because sneaker cleaning services involve labour, materials, and customised treatment:

Refunds will generally not be provided once cleaning or restoration work has commenced.

Customers may request cancellation before work begins.

Approved refunds will be processed at FSH’s discretion and subject to applicable law.

15. CUSTOMER SATISFACTION

FSH aims to deliver a premium customer experience.

Customers who are dissatisfied should contact FSH within a reasonable period after receiving their sneakers.

FSH will investigate concerns and attempt to resolve complaints fairly.

16. WEBSITE USE

Users agree not to:

  • Misuse the website

  • Attempt unauthorised access

  • Copy website content without permission

  • Use the website for unlawful purposes

FSH reserves the right to restrict access where misuse occurs.

17. INTELLECTUAL PROPERTY

All content on the FSH website, including:

  • Logos

  • Branding

  • Images

  • Text

  • Designs

  • Marketing material

belongs to For Sneaker Heads (FSH) unless otherwise stated.

Unauthorized use is prohibited.

18. CUSTOMER PHOTOS AND MARKETING

FSH may photograph sneakers for:

  • Quality control

  • Before-and-after records

  • Marketing purposes

Customer identity will not be disclosed without permission.

Customers may request that their sneakers not be used for marketing purposes.

19. PRIVACY AND PERSONAL INFORMATION

FSH processes customer information in accordance with its Privacy Policy and the Protection of Personal Information Act 4 of 2013 (POPIA).

Customers should review the FSH Privacy Policy available on the website.

20. LIMITATION OF LIABILITY

To the maximum extent permitted by law, FSH shall not be liable for:

  • Indirect losses

  • Loss of profit

  • Emotional distress

  • Loss resulting from pre-existing sneaker conditions

FSH’s responsibility is limited to providing reasonable professional care and service.

21. FORCE MAJEURE

FSH will not be responsible for delays or failure to perform obligations caused by events beyond reasonable control, including:

  • Natural disasters

  • Power failures

  • Supplier issues

  • Transport disruptions

  • Government restrictions

22. CHANGES TO TERMS

FSH reserves the right to update these Terms from time to time.

Updated Terms will be published on the website.

23. GOVERNING LAW

These Terms are governed by the laws of the Republic of South Africa.

Any disputes shall be subject to the jurisdiction of the South African courts.

24. CONTACT INFORMATION

For questions regarding these Terms:

For Sneaker Heads (FSH)

Email: info@forsneakerheads.co.za

Phone: 078 820 0025

Address: 21 Stinkwood Lane, Riverwood Eco Estate, East London 5208

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