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Delivery Policy

1. OVERVIEW

At For Sneaker Heads (FSH), we strive to provide a convenient, reliable, and premium customer experience. This Delivery Policy explains how sneakers, merchandise, and other products are collected, delivered, and shipped.

This policy applies to:

  • Sneaker cleaning services
  • Sneaker care products
  • FSH branded merchandise
  • Website orders

2. SERVICE AREAS

FSH is based in:

21 Stinkwood Lane
Riverwood Eco Estate
KuGompo City
Eastern Cape
5201

We currently serve customers throughout East London/KuGompo City and selected surrounding areas.
Additional delivery areas may be introduced as the business expands.

3. COLLECTION OPTIONS

Customers may choose one of the following:
Option 1 – Drop-Off
Customers may deliver their sneakers to our premises during operating hours.
Option 2 – Collection Service
Where available, FSH offers a collection service from the customer’s address.
Collection availability depends on:

  • Customer location
  • Booking availability
  • Operational capacity

Collection fees, if applicable, will be displayed during the booking process.

4. DELIVERY OF CLEANED SNEAKERS

Once cleaning has been completed, customers may choose:

  • Collection from the FSH premises
  • Delivery to the customer’s address (where available)

Customers will receive a notification when their sneakers are ready.

5. TURNAROUND TIMES

Our standard turnaround times are:

ServiceEstimated Turnaround
Daily Fresh2–3 business days
The Sneaker Head3–4 business days
Premium Sneaker Head3–5 business days
After cleaning has commencedNo refund

These timeframes are estimates only and may vary depending on:

  • Sneaker condition
  • Material type
  • Cleaning complexity
  • Order volumes
  • Public holidays
  • Equipment maintenance
  • Weather conditions affecting drying times

Where delays occur, customers will be notified promptly. Clearly communicating delivery and turnaround times is considered good practice for online merchants and helps reduce disputes.

6. MERCHANDISE DELIVERY

FSH-branded apparel, sneaker care products, and accessories purchased through our website will be delivered using approved courier partners.
Estimated delivery:

  • Eastern Cape: 2–4 business days
  • Major South African cities: 2–5 business days
  • Regional and remote areas: 3–7 business days
  • Delivery times begin once payment has been successfully received and the order has been processed.

7. DELIVERY CHARGES

Delivery charges are calculated during checkout based on:

  • Delivery location
  • Parcel size
  • Courier rates

Where promotional free delivery is offered, the applicable terms will be displayed on the website.

8. ORDER PROCESSING

Orders are processed during normal business days.
Once payment has been confirmed:

  • Sneaker cleaning bookings are scheduled.
  • Merchandise orders are prepared for dispatch.
  • Customers receive an order confirmation by email or WhatsApp.

9. ORDER TRACKING
Customers may track the status of their sneaker cleaning through the Track Your Pair feature on our website (where available).
For merchandise orders shipped by courier, tracking information will be provided once the parcel has been dispatched.

10. CUSTOMER RESPONSIBILITIES

Customers are responsible for ensuring:

  • Delivery information is accurate.
  • Someone is available to receive deliveries.
  • Contact details remain current.
  • Sneakers are collected within a reasonable period after notification.

FSH cannot be held responsible for delays resulting from incorrect delivery information supplied by the customer.

11. FAILED DELIVERIES

If delivery cannot be completed because:

  • No one is available,
  • The address is incorrect, or
  • Access cannot be obtained,

FSH or the courier partner will attempt to arrange a second delivery.
Additional delivery charges may apply.

12. RISK AND OWNERSHIP

For sneaker cleaning services:

Responsibility for the sneakers remains with FSH while they are in our care.
Ownership always remains with the customer.
For merchandise:
Risk passes to the customer upon confirmed delivery to the delivery address.

13. INSPECTION UPON DELIVERY
Customers are encouraged to inspect their sneakers or products immediately upon collection or delivery.
Any concerns should be reported to FSH within 48 hours.

14. DELAYS

While FSH makes every effort to meet estimated turnaround times, delays may occur due to circumstances beyond our reasonable control, including:

  • Severe weather
  • Load shedding
  • Equipment breakdowns
  • Courier disruptions
  • Public holidays
  • Force majeure events

Customers will be kept informed of any material delays.

15. CONTACT US

For delivery inquiries, please contact:

For Sneaker Heads (FSH)
Email: info@forsneakerheads.co.za
Telephone: 078 820 0025

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