{"id":776,"date":"2026-07-09T21:29:16","date_gmt":"2026-07-09T19:29:16","guid":{"rendered":"https:\/\/forsneakerheads.co.za\/?page_id=776"},"modified":"2026-07-09T22:08:40","modified_gmt":"2026-07-09T20:08:40","slug":"delivery-policy","status":"publish","type":"page","link":"https:\/\/forsneakerheads.co.za\/index.php\/delivery-policy\/","title":{"rendered":"Delivery Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"776\" class=\"elementor elementor-776\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7d8b0b66 e-flex e-con-boxed e-con e-parent\" data-id=\"7d8b0b66\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6f9a0065 elementor-widget elementor-widget-text-editor\" data-id=\"6f9a0065\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>1. OVERVIEW<\/strong><\/p><p>At For Sneaker Heads (FSH), we strive to provide a convenient, reliable, and premium customer experience. This Delivery Policy explains how sneakers, merchandise, and other products are collected, delivered, and shipped.<\/p><p>This policy applies to:<\/p><ul><li>Sneaker cleaning services<\/li><li>Sneaker care products<\/li><li>FSH branded merchandise<\/li><li>Website orders<\/li><\/ul><p><strong>2. SERVICE AREAS<\/strong><\/p><p>FSH is based in:<\/p><p><strong>21 Stinkwood Lane<br \/><\/strong><strong>Riverwood Eco Estate <br \/>KuGompo City<br \/>Eastern Cape<br \/>5201<br \/><\/strong><br \/>We currently serve customers throughout <strong>East London\/KuGompo City and selected surrounding areas.<\/strong><br \/>Additional delivery areas may be introduced as the business expands.<\/p><p><strong>3. COLLECTION OPTIONS<\/strong><\/p><p>Customers may choose one of the following:<br \/><strong>Option 1 \u2013 Drop-Off<\/strong><br \/>Customers may deliver their sneakers to our premises during operating hours.<br \/><strong>Option 2 \u2013 Collection Service<\/strong><br \/>Where available, FSH offers a collection service from the customer&#8217;s address.<br \/>Collection availability depends on:<\/p><ul><li>Customer location<\/li><li>Booking availability<\/li><li>Operational capacity<\/li><\/ul><p>Collection fees, if applicable, will be displayed during the booking process.<\/p><p><strong>4. DELIVERY OF CLEANED SNEAKERS<br \/><\/strong><br \/>Once cleaning has been completed, customers may choose:<\/p><ul><li>Collection from the FSH premises<\/li><li>Delivery to the customer&#8217;s address (where available)<\/li><\/ul><p>Customers will receive a notification when their sneakers are ready.<\/p><p><strong>5. TURNAROUND TIMES<br \/><\/strong><br \/>Our standard turnaround times are:<\/p><table><tbody><tr><th>Service<\/th><th>Estimated Turnaround<\/th><\/tr><tr><td>Daily Fresh<\/td><td>2\u20133 business days<\/td><\/tr><tr><td>The Sneaker Head<\/td><td>3\u20134 business days<\/td><\/tr><tr><td>Premium Sneaker Head<\/td><td>3\u20135 business days<\/td><\/tr><tr><td>After cleaning has commenced<\/td><td>No refund<\/td><\/tr><\/tbody><\/table><p>These timeframes are estimates only and may vary depending on:<\/p><ul><li>Sneaker condition<\/li><li>Material type<\/li><li>Cleaning complexity<\/li><li>Order volumes<\/li><li>Public holidays<\/li><li>Equipment maintenance<\/li><li>Weather conditions affecting drying times<\/li><\/ul><p>Where delays occur, customers will be notified promptly. Clearly communicating delivery and turnaround times is considered good practice for online merchants and helps reduce disputes.<\/p><p><strong>6. MERCHANDISE DELIVERY<\/strong><\/p><p>FSH-branded apparel, sneaker care products, and accessories purchased through our website will be delivered using approved courier partners.<br \/>Estimated delivery:<\/p><ul><li>Eastern Cape:<strong> 2\u20134 business days<\/strong><\/li><li>Major South African cities: <strong>2\u20135 business days<\/strong><\/li><li>Regional and remote areas: <strong>3\u20137 business days<\/strong><\/li><li>Delivery times begin once payment has been successfully received and the order has been processed.<\/li><\/ul><p><strong>7. DELIVERY CHARGES<\/strong><\/p><p>Delivery charges are calculated during checkout based on:<\/p><ul><li>Delivery location<\/li><li>Parcel size<\/li><li>Courier rates<\/li><\/ul><p>Where promotional free delivery is offered, the applicable terms will be displayed on the website.<\/p><p><strong>8. ORDER PROCESSING<br \/><\/strong><br \/>Orders are processed during normal business days.<br \/>Once payment has been confirmed:<\/p><ul><li>Sneaker cleaning bookings are scheduled.<\/li><li>Merchandise orders are prepared for dispatch.<\/li><li>Customers receive an order confirmation by email or WhatsApp.<\/li><\/ul><p><strong>9. ORDER TRACKING<\/strong><br \/>Customers may track the status of their sneaker cleaning through the <strong>Track Your Pair<\/strong> feature on our website (where available).<br \/>For merchandise orders shipped by courier, tracking information will be provided once the parcel has been dispatched.<\/p><p><strong>10. CUSTOMER RESPONSIBILITIES<\/strong><\/p><p>Customers are responsible for ensuring:<\/p><ul><li>Delivery information is accurate.<\/li><li>Someone is available to receive deliveries.<\/li><li>Contact details remain current.<\/li><li>Sneakers are collected within a reasonable period after notification.<\/li><\/ul><p>FSH cannot be held responsible for delays resulting from incorrect delivery information supplied by the customer.<\/p><p><strong>11. FAILED DELIVERIES<\/strong><\/p><p>If delivery cannot be completed because:<\/p><ul><li>No one is available,<\/li><li>The address is incorrect, or<\/li><li>Access cannot be obtained,<\/li><\/ul><p>FSH or the courier partner will attempt to arrange a second delivery.<br \/>Additional delivery charges may apply.<\/p><p><strong>12. RISK AND OWNERSHIP<\/strong><\/p><p>For sneaker cleaning services:<\/p><p>Responsibility for the sneakers remains with FSH while they are in our care.<br \/>Ownership always remains with the customer.<br \/>For merchandise:<br \/>Risk passes to the customer upon confirmed delivery to the delivery address.<\/p><p><strong>13. INSPECTION UPON DELIVERY<\/strong><br \/>Customers are encouraged to inspect their sneakers or products immediately upon collection or delivery.<br \/>Any concerns should be reported to FSH within <strong>48 hours<\/strong>.<\/p><p><strong>14. DELAYS<\/strong><\/p><p>While FSH makes every effort to meet estimated turnaround times, delays may occur due to circumstances beyond our reasonable control, including:<\/p><ul><li>Severe weather<\/li><li>Load shedding<\/li><li>Equipment breakdowns<\/li><li>Courier disruptions<\/li><li>Public holidays<\/li><li>Force majeure events<\/li><\/ul><p>Customers will be kept informed of any material delays.<br \/><strong><br \/>15. CONTACT US<\/strong><\/p><p>For delivery inquiries, please contact:<\/p><p><strong>For Sneaker Heads (FSH)<\/strong><br \/><strong>Email:<\/strong> <a href=\"mailto:info@forsneakerheads.co.za\">info@forsneakerheads.co.za<\/a><br \/><strong>Telephone:<\/strong> 078 820 0025<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>1. OVERVIEW At For Sneaker Heads (FSH), we strive to provide a convenient, reliable, and premium customer experience. This Delivery Policy explains how sneakers, merchandise, and other products are collected, delivered, and shipped. This policy applies to: Sneaker cleaning services Sneaker care products FSH branded merchandise Website orders 2. SERVICE AREAS FSH is based in: [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-776","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/forsneakerheads.co.za\/index.php\/wp-json\/wp\/v2\/pages\/776","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/forsneakerheads.co.za\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/forsneakerheads.co.za\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/forsneakerheads.co.za\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/forsneakerheads.co.za\/index.php\/wp-json\/wp\/v2\/comments?post=776"}],"version-history":[{"count":19,"href":"https:\/\/forsneakerheads.co.za\/index.php\/wp-json\/wp\/v2\/pages\/776\/revisions"}],"predecessor-version":[{"id":798,"href":"https:\/\/forsneakerheads.co.za\/index.php\/wp-json\/wp\/v2\/pages\/776\/revisions\/798"}],"wp:attachment":[{"href":"https:\/\/forsneakerheads.co.za\/index.php\/wp-json\/wp\/v2\/media?parent=776"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}