{"id":11,"date":"2026-07-01T20:27:13","date_gmt":"2026-07-01T18:27:13","guid":{"rendered":"http:\/\/forsneakerheads.co.za\/?page_id=11"},"modified":"2026-07-09T21:25:03","modified_gmt":"2026-07-09T19:25:03","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/forsneakerheads.co.za\/index.php\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"11\" class=\"elementor elementor-11\">\n\t\t\t\t<div class=\"elementor-element elementor-element-59447680 e-flex e-con-boxed e-con e-parent\" data-id=\"59447680\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-472b0428 elementor-widget elementor-widget-text-editor\" data-id=\"472b0428\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t\n<p class=\"wp-block-paragraph\"><strong>1. OUR COMMITMENT<\/strong><\/p>\n<p>At For Sneaker Heads (FSH), we are committed to delivering a premium sneaker care experience. If something does not go according to plan, we will work with you to resolve the matter fairly, professionally, and in accordance with South African consumer law.<\/p>\n<p>This policy applies to:<br \/><br \/><\/p>\n<ul>\n<li>Sneaker cleaning and restoration services<\/li>\n<li>Sneaker care products<\/li>\n<li>FSH branded merchandise<\/li>\n<li>Website purchases<\/li>\n<\/ul>\n<p><strong>2. SERVICE SATISFACTION GUARANTEE<\/strong><\/p>\n<p>Your satisfaction is important to us.<br \/>If you believe your sneakers have not been cleaned to a reasonable professional standard, please notify us within 48 hours of collection or delivery.<br \/>Where appropriate, FSH may:<br \/><br \/><\/p>\n<ul>\n<li>Re-clean the sneakers at no additional charge<\/li>\n<li>Offer an alternative remedy<\/li>\n<li>Issue a partial or full refund where justified<\/li>\n<\/ul>\n<p>The appropriate remedy will depend on the nature of the concern and the outcome of our inspection.<\/p>\n<p><strong>3. SNEAKER CLEANING RESULTS<\/strong><\/p>\n<p>Sneaker cleaning is a professional care service and not an exact restoration process.<br \/>Customers acknowledge that:<\/p>\n<ul>\n<li>Some stains are permanent.<\/li>\n<li>Yellowing may not be fully reversible.<\/li>\n<li>Certain odors may not be completely removable.<\/li>\n<li>Material aging cannot be reversed.<\/li>\n<li>Vintage or delicate materials may respond differently to treatment.<\/li>\n<\/ul>\n<p>The inability to remove permanent stains or restore age-related deterioration does not constitute defective service where reasonable professional care has been exercised.<\/p>\n<p><strong>4. WHEN REFUNDS MAY BE GRANTED<\/strong><\/p>\n<p>Refunds may be considered where:<\/p>\n<ul>\n<li>FSH is unable to perform the booked service.<\/li>\n<li>The wrong service was supplied due to an error by FSH.<\/li>\n<li>A duplicate payment has been made.<\/li>\n<li>FSH accepts responsibility for a service failure after investigation.<\/li>\n<li>A booking is canceled in accordance with our cancellation policy.<\/li>\n<\/ul>\n<p>Approved refunds will be processed using the original payment method wherever reasonably possible.<\/p>\n<p><strong>5. WHEN REFUNDS WILL NOT BE GRANTED<\/strong><\/p>\n<p>Refunds will generally not be provided where:<\/p>\n<ul>\n<li>The customer changes their mind after the service has been completed.<\/li>\n<li>Permanent stains remain after professional treatment.<\/li>\n<li>Existing damage becomes more visible after dirt removal.<\/li>\n<li>Material deterioration existed before cleaning.<\/li>\n<li>The customer failed to disclose previous repairs, customization, or known defects.<\/li>\n<li>The customer selected a lower-tier service after being advised that a higher-tier treatment was recommended.<\/li>\n<\/ul>\n<p><strong>6. CANCELLATION POLICY<\/strong><\/p>\n<p>Customers may cancel a booking before work begins.<br \/>The following cancellation guidelines apply:<\/p>\n<table>\n<tbody>\n<tr>\n<th>Cancellation Time\u00a0<\/th>\n<th>Refund<\/th>\n<\/tr>\n<tr>\n<td>More than 48 hours before the appointment<\/td>\n<td>100% refund<\/td>\n<\/tr>\n<tr>\n<td>24\u201348 hours before appointment<\/td>\n<td>75% refund<\/td>\n<\/tr>\n<tr>\n<td>Less than 24 hours before the appointment<\/td>\n<td>50% refund<\/td>\n<\/tr>\n<tr>\n<td>After cleaning has commenced<\/td>\n<td>No refund<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>Cancellation fees reflect reasonable costs incurred in reserving technician time and operational resources. South African consumer law permits reasonable cancellation charges rather than blanket non-refundable deposits.<\/p>\n<p><strong>7. RE-CLEAN POLICY<\/strong><\/p>\n<p>If you are dissatisfied with the cleaning result, FSH may request that the sneakers be returned for inspection.<\/p>\n<p>Where FSH determines that additional improvement is reasonably achievable, we will perform <strong>one complimentary re-clean<\/strong>.<\/p>\n<p>Further treatments may be chargeable if the remaining issues arise from permanent damage or staining.<\/p>\n<p><strong>8. DAMAGED OR INCORRECT ORDERS<\/strong><br \/>If you receive:<\/p>\n<ul>\n<li>Incorrect merchandise<\/li>\n<li>Incorrect sneaker care products<\/li>\n<li>Damaged retail products<\/li>\n<\/ul>\n<p>Please notify FSH within <strong>7 calendar days<\/strong>.<br \/>Where appropriate, we will:<\/p>\n<ul>\n<li>Replace the item<\/li>\n<li>Exchange the item<\/li>\n<li>Refund the purchase price<\/li>\n<\/ul>\n<p><strong>9. RETURNS OF MERCHANDISE<\/strong><\/p>\n<p>FSH-branded merchandise may be returned within 30 days, provided that:<\/p>\n<ul>\n<li>It has not been worn.<\/li>\n<li>It has not been washed.<\/li>\n<li>It is in its original condition.<\/li>\n<li>Original tags remain attached.<\/li>\n<li>Proof of purchase is provided.<\/li>\n<\/ul>\n<p>Returns that do not meet these requirements may be declined unless required by law.<\/p>\n<p><strong>10. DEFECTIVE PRODUCTS<\/strong><\/p>\n<p>If an FSH product is defective, unsafe, or not of acceptable quality, customers are entitled to remedies available under the Consumer Protection Act, including repair, replacement, or a refund, where applicable.<\/p>\n<p><strong>11. EXCHANGES<\/strong><\/p>\n<p>Exchanges are available for eligible merchandise where:<br \/><br \/><\/p>\n<ul>\n<li>Stock is available.<\/li>\n<li>The item is returned in unused condition.<\/li>\n<li>Proof of purchase is provided.<\/li>\n<\/ul>\n<p>Customers may be required to pay any price difference.<\/p>\n<p><strong>12. COURIER RETURNS<\/strong><\/p>\n<p>Where products need to be returned by courier:<\/p>\n<ul>\n<li>Customers should contact FSH before dispatching any return.<\/li>\n<li>Approved returns will receive return instructions.<\/li>\n<li>Where FSH is responsible for the error, reasonable return shipping costs will be covered by FSH.<\/li>\n<li>Where the return is due to customer preference, return shipping costs remain the customer&#8217;s responsibility.<\/li>\n<\/ul>\n<p><strong>13. REFUND PROCESS<\/strong><\/p>\n<p>To request a refund:<br \/>Email: <a href=\"mailto:info@forsneakerheads.co.za\">info@forsneakerheads.co.za<\/a><br \/>Include:<br \/><br \/><\/p>\n<ul>\n<li>Full name<\/li>\n<li>Order number<\/li>\n<li>Contact details<\/li>\n<li>Description of the issue<\/li>\n<li>Supporting photographs (where applicable)<\/li>\n<\/ul>\n<p>FSH aims to assess refund requests within five (5) business days.<br \/>Approved refunds will normally be processed within seven (7) business days, although bank processing times may vary.<\/p>\n<p><strong>14. DISPUTE RESOLUTION<\/strong><\/p>\n<p>If we cannot resolve your concern, FSH will work with you in good faith to find an appropriate solution in accordance with applicable South African law.<\/p>\n<p><strong>15. OUR PROMISE<\/strong><\/p>\n<p>At FSH, we do more than clean sneakers\u2014we preserve the footwear our customers value most.<br \/>Every pair entrusted to us is handled with care, attention to detail, and a commitment to delivering a premium customer experience<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>1. OUR COMMITMENT At For Sneaker Heads (FSH), we are committed to delivering a premium sneaker care experience. If something does not go according to plan, we will work with you to resolve the matter fairly, professionally, and in accordance with South African consumer law. This policy applies to: Sneaker cleaning and restoration services Sneaker [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-11","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/forsneakerheads.co.za\/index.php\/wp-json\/wp\/v2\/pages\/11","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/forsneakerheads.co.za\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/forsneakerheads.co.za\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/forsneakerheads.co.za\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/forsneakerheads.co.za\/index.php\/wp-json\/wp\/v2\/comments?post=11"}],"version-history":[{"count":5,"href":"https:\/\/forsneakerheads.co.za\/index.php\/wp-json\/wp\/v2\/pages\/11\/revisions"}],"predecessor-version":[{"id":782,"href":"https:\/\/forsneakerheads.co.za\/index.php\/wp-json\/wp\/v2\/pages\/11\/revisions\/782"}],"wp:attachment":[{"href":"https:\/\/forsneakerheads.co.za\/index.php\/wp-json\/wp\/v2\/media?parent=11"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}